FAQs

HOW DO I MAKE A PURCHASE

Shopping at COUTURE LOFT is easy.

- Once you find an item you like, click ADD TO CART.

- You can review the items you have added to your bag by clicking MY BAG > VIEW BAG at the top of the page.

- Click on 'NEXT STEP' and enter shipping information and payment method to complete your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can't shop at COUTURE LOFT without creating an account.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.

 

WHICH COUNTRIES DOES COUTURE LOFT SHIP TO?

COUTURE LOFT offers international shipping. We offer FREE SHIPPING to selected countries, and these are as follows: Canada, USA, all European Countries (excluding: Turkey, Ukraine and Russia) and Australia. For shipping to different countries than stated above, customers must contact us before making an order; otherwise the order will be canceled. Contact mail is coutureloft@gmail.com.

 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER IF I RETURN AN ITEM?

Yes, your full refund will be credited to the original payment method.